Operational Audits & Menu Offer Reviews
An external expert fresh eyes view on your hospitality business performance including customer experience journey,
menu and food review, kitchen setup and operations.
Brand and Customer
We analyse your brand look and feel and how well it resonates with your target customers. Ensuring the brand appeals to the target market is key for any business.
Customer Experience
A positive customer experience is vital to any business.
To give us the full picture, we’ll evaluate all main touchpoints of the customer journey, including site design, external and internal signage, interaction points and POS material.
The Competition
Understanding how your business compares to the market leaders is a key tool.
We’ll benchmark your closest competitors – local, national and global. Taking learnings from this analysis can help you develop a unique market positioning.
Menu Performance
A full review of all food and drink against in-house specs, our culinary views, a gap analysis and future menu plan – giving you a clear action plan for dishes to keep / improve / replace.
Trend Alignment
Staying on-trend is vital when it comes to attracting new customers and ensuring existing customers keep coming back. We’ll challenge your offer, helping you identify what is a trend and what is a fad, and recommend the main values your brand should adopt.
Menu Analysis
A full review of your menu structure, brand fit, tiering and prices, along with a menu gap analysis. A great menu will maximise the spend opportunity whilst ensuring quality, value and the vital brand experience.
Your Team
Your team are the face and voice of the brand. We’ll review your team set-up and role responsibilities, along with a review of your training material – identifying gaps, making recommendations and suggested improvements.
Kitchen & Processes
Clear improvement plan for your operation. This includes kitchen setup, equipment suitability, supply chain, kitchen layouts and operating standards. A drawn up Gold Standard kitchen layout.
